Administrative Fee**: A fee of 3.5% applies to all reservations

Credit Card Charges**: Using non-EU credit cards incurs a 3.5% fee, as per PSD2.

Booking Confirmation: You’ll get a reservation number by email. Check it and report errors swiftly. It’s vital for any booking modifications or cancellations.

Fixed Prices: The price given at booking confirmation is final, barring any itinerary changes. Modifications post-confirmation may incur extra costs.

Vehicle Requests: Indicate specific vehicle needs during booking to ensure availability.

Waiting Times: We offer 45 minutes of free wait time at airports and 15 minutes elsewhere. Additional waiting is charged hourly.

Extra Luggage: Inform us if additional luggage space is required.

Private Flight Pickups: For private flights, we adjust pickup times based on FBO information, unless otherwise instructed. Additional waiting time is charged hourly.

Booking Changes: Use your reservation number for amendments. Changes are not accepted within 24 hours of pickup.

Additional Costs: Parking, tunnel, and toll fees are billed at cost. Passengers cover any parking fines due to their directions.

Night Surcharge: A 20% surcharge applies for services between 22:00 and 06:00.

Cancellation Policy:

– Transfers: Cancel 72 hours before pickup without charge. Within 72 hours, the full rate is charged.

– Weddings: Free cancellation up to 5 days prior; within 5 days, the full rate is charged.

– Security Drivers/Close Protection Officers: Same as transfers.

– No-Shows: Charged the minimum rate plus applicable fees.

Refunds: A 7.5% handling fee applies to refunds.

Service Delays: We are not liable for uncontrollable delays but will communicate known issues.

Insurance: Our vehicles and drivers are fully insured, including Public Liability Insurance.

Route Changes: Drivers may alter routes due to traffic. We aren’t liable for missed appointments due to delays.

Child Safety Seats: Available on request. Installation and safety checks are the guardian’s responsibility.

Smoking Policy: Irish law prohibits smoking in our vehicles.

Dog Policy: Dogs are permitted. Notify us at booking. Large dogs may require dog boxes.

Responsibility: We’re not liable for delays due to weather, traffic, or lost/damaged items. A fee applies for returning lost items.

Vehicle Care: Fees may apply for vehicle damage or soiling.

Cookies and Privacy: Using our services indicates agreement to our cookie use. Our privacy and cookie policies are available on request.

Privacy Notice:

– Our Commitment: We prioritise your privacy, adhering to the Data Protection Act 2018 and EU GDPR.

– Data Use: We process information for contractual obligations, with consent, for legitimate interests, or as legally required.

– Your Rights: Access, correct, or delete your data as needed.

– Cookies and Data: We use cookies for functionality and collect data for analysis. Personal identification is possible when combined with other data.

– Data Sharing: We share non-personal data with third parties and may process data internationally with proper safeguards.

– Children’s Privacy: Users under 18 require parental consent.

– SSL Certificates: Our website is SSL encrypted for security.

– Policy Updates: We may revise this notice periodically. Check regularly.

– Acknowledgement and Consent: By using our site and services, you consent to these practices.

– Contact: Email us at our registered office for privacy concerns.